United Domestic Workers of America
AFSCME Local 3930

IT Manager
Information Technology

Based in San Diego or Sacramento, CA

 

UDW Overview: 
United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 210,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide, and at the national level. 

UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care. We fight for better working conditions and fair pay for home care and child care providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family child care. For more information about UDW, please visit our website at www.udwa.org.

Job Information: 
Job Title: IT Manager
Job Type: Exempt (Salary) 
Department: Information Technology
Reports to: Director of IT
Job Location: San Diego, CA or Sacramento, CA
Schedule: In Person, Monday to Friday, 9:00 AM to 6:00 PM
Salary Range: $90,000 to $125,000.00 (depending on experience)

Job Summary:
The IT Manager is responsible for overseeing the daily operations of IT support services, ensuring stability, integrity, and efficient operation of the information systems that support core organizational functions. This role combines technical expertise with supervisory and managerial responsibilities, including directing the work of IT staff, assigning and evaluating work, participating in personnel decisions, managing infrastructure projects, and ensuring excellent end-user support and cybersecurity compliance.

Key Responsibilities:

• Lead, supervise, assign work, evaluate performance, and provide coaching and corrective action for IT Specialists and AV Specialists; effectively recommend hiring, promotion, disciplinary action, and other personnel decisions.
• Establish departmental priorities, allocate resources, and exercise independent judgement in directing the day-to-day activities of assigned staff.
• Participate in recruitment, interviewing, selection, onboarding and succession planning for Information Technology staff.
• Manage and support IT infrastructure including servers, networks, workstations, and cloud environments.
• Monitor and resolve issues related to system performance, availability, and security.
• Oversee helpdesk operations, ensuring timely resolution of support tickets and high levels of customer satisfaction.
• Collaborate with cross-functional teams to identify technology needs and implement solutions.
• Plan and execute system upgrades, patches, backups, and disaster recovery procedures.
• Ensure compliance with security policies, data protection laws, and industry best practices.
• Evaluate and recommend new technologies, tools, and software for organizational improvement.
• Maintain accurate documentation for systems, processes, and procedures.
• Participate in budget planning, vendor management, and procurement of IT resources.
• Provide escalation support for complex technical issues.
• Develop training materials and conduct technical training for staff.

Knowledge, Skills and Abilities
Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in IT support, system administration, or network management.
• 2+ years of experience supervising employees, including performance management, work assignment, employee development, and participation in personnel decisions. 
• Strong knowledge of Windows/Linux systems, Active Directory, networking (TCP/IP, DNS, DHCP), and cybersecurity best practices.
• Experience with cloud platforms (e.g., Azure, AWS, Google Cloud).
• Proficient with virtualization technologies (e.g., VMware, Hyper-V).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Valid Driver License and reliable vehicle
• Regular access to confidential and sensitive organizational, personnel, labor relations, and board-related information requiring a high degree of discretion and judgement.

Preferred Qualifications: 

• Certifications such as CompTIA Security+, Network+, Microsoft Certified: Azure Administrator, Cisco CCNA, or equivalent.
• Experience with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
• Knowledge of scripting languages (e.g., PowerShell, Bash) for automation.

Working Conditions:

• May require occasional evening or weekend work for maintenance or emergency support.
• On-call availability as needed.
• Ability to lift up to 50 lbs. for hardware development or troubleshooting. 

Preferred Bilingual Language(s) in:

• Spanish 
• Vietnamese 
• Korean
• Tagalog
• Russian
• Assyrian
• Somali 

Employee Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life / AD&D
• Long Term Disability (LTD)
• 401(k) Savings Plan
• Pension Plan
• Paid vacation Days
• Paid Sick Leave
• Personal Day (8 hours)
• 16 Paid Holiday
• Floating Holiday 
• Upskill through eLearning platforms

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environment can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gasses, smoke, dust, or airborne particles; and outside weather conditions.

Equal Opportunity Employer:
UDWA is an equal opportunity employer, and, as such, does not discriminate an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

Notice of E-Verify Participation:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS (888) 897-7781, dhs.gov/e-verify 

Women, people of color and members of the LGBTQIA+ community are strongly encouraged to apply.

To Apply:
Please send cover letter, résumé and list of three references to jobs@udw.org and list the position and city you are applying for.