United Food and Commercial Workers

Account Manager
UFCW Benefits Office

Based in Washington DC,
near Metro (on-site)
ufcw.org

 

Organization:
United Food and Commercial Workers International Union (UFCW) is North America’s neighborhood union; standing together to improve the lives and livelihoods of workers, families and communities. Our members work primarily in the retail food, meatpacking, poultry, food processing and manufacturing and retail store industries.

Location:
Washington DC, near Metro (on-site)

Position Description: 
The Account Manager assists the Assistant Director in overseeing and coordinating the day-to-day operations of the UFCW Health Insurance Plan, including the Prescription Drug Program, the Vision Plan, the UFCW Dependent/Health Care Reimbursement Accounts and the UFCW Sick Benefit Plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. This list is not exhaustive and may be supplemented.

• Administers the UFCW Health Insurance Plans by providing customer service in the following 
• areas:
  • Claims processing.
  • Acts as liaison between participants and service providers.
  • Investigates and resolves discrepancies involving claims, prescriptions and miscellaneous problems reported with any health service providers.
• Determine health care eligibility for U.S. and Canadian members. Update and monitor eligibility on appropriate systems and communicate with the IT Department and applicable providers as necessary to investigate and resolve discrepancies.
• Updates participant records, reviews and reconciliation and processing of monthly per capita billings.
• Oversees mass mailings pertaining to UFCW health insurance programs including the open enrollment for the UFCW Dependent/Health Care accounts. Coordinates open enrollments for HMOs and PPO. 
• Reviews Cobra and Domestic Partner application letters for quality control, as required.
• Acts as liaison between local unions and ULLICO for the Barbers, Beauticians and Allied Industries International Association through the UFCW Sick Benefit Plan. Investigates and resolves claim problems by responding to inquiries from local unions and members. Provides accurate information to local unions on the guidelines and procedures for proper reporting of membership information.    
• Maintains employee confidence and protects operations by keeping data strictly confidential, including, but not limited to, the privacy provisions of the Health Insurance Portability and Accountability Act (HIPAA).
• Must have knowledge of UFCW Headquarters, regional office and local union structure.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

• Related Associate or Bachelor's degree and 2 years of related progressive experience or 6 years of related, progressive experience. 

Computer/Software Skills

• Familiarity with navigating through database systems in order to retrieve and verify information. Familiarity with word processing is required.

Communication Skills

• Ability to read, analyze, and interpret plan documents and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Service-oriented demeanor is required.
• Other Knowledge/Skills/Abilities Required
• Must maintain strict confidentiality of sensitive employee and organization information and material. 
• Must be analytical, patient, and desire to serve and work with Plan participants and their dependents. 
• Must have ability to prioritize work with little or no supervision. 
• Must have advanced organizational skills, including the ability to manage multiple tasks.
• Ability to calculate figures and amounts such as discounts, interest, and percentages. 
• Successful experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists. 
• Proven ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Demands
The work atmosphere is fast-paced and deadline oriented.

Working Conditions
The work is performed in a normal office environment where the noise level is usually moderate. On rare occasions evening and weekend work and/or extended hours may be necessary to complete work.

Physical Demands
The position involves, but is not limited to, written and oral communications skills, use of computer keyboard, close vision, sitting for long periods, stooping, bending and reaching.

• This is an exempt position under the Federal Labor Standards Act (FLSA).
• Reasonable accommodations will be provided pursuant to the state and federal laws.

COMPENSATION

Salary Range: $ 60,963 – $78,942.

The UFCW provides a very generous benefits package, including:

• Comprehensive health insurance coverage.
• Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
• Retirement Savings Account.
• 401(k) plan with employer matching.
• Pension plan.
• Dependent care reimbursement account program.
• Health care reimbursement account program.
• Transportation program benefits.
• Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
• Prepaid Legal Plan (for DC/MD/VA only).

Duration: 
This is a full-time position; posting closes when position is filled.

Vaccination Requirement: The UFCW requires all employees to be fully vaccinated against COVID-19 as a condition of employment, consistent with applicable law. Any request or questions may be submitted to: hrcovid@ufcw.org.

To Apply:
Submit cover letter and résumé to: humanresources@ufcw.org.

We believe our success rests on recruiting and retaining a diverse staff. UFCW is an equal opportunity employer. Woman and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the state and federal laws.